Case Studies
Examples of our implementations
End-to-End Automation of Property Sales and Purchases
Industry: Real Estate
Challenge:
A real estate agency ran the entire process – from acquiring listings and handling client inquiries, through viewings and negotiations, to the preliminary agreement and the notarial deed – in spreadsheets, email inboxes and agents' notes. Information was scattered, leads from listing portals got lost, and every stage of a deal required manual tracking of deadlines and documents.
Solution:
- A CRM system covering the full deal lifecycle – from a new listing or buyer inquiry to the notarial deed
- Automatic lead capture from listing portals, the website and forms, with assignment to agents
- Property database linked to clients, with automatic matching of listings to buyers' criteria
- Automatic publishing of listings to portals and synchronization of price and status changes
- Viewing calendar with SMS and email reminders for clients and agents
- Document generation – brokerage agreements, handover protocols and preliminary agreements – from system data
- Deal stages with checklists: land registry verification, financing, notary appointment
- Reports: agent performance, lead sources, deal duration and commissions
Results:
- The entire sales and purchase process in one system – from first contact to the notarial deed
- Every inquiry reaches the right agent immediately – no lead gets lost
- Agents spend their time with clients, not retyping data and preparing documents
- Management sees the status of every deal and team results in real time
CRM / ERP System for a Steel Cutting and Bending Plant
Industry: Manufacturing / Steel Processing
About the plant:
The plant specializes in made-to-order cutting and bending of steel sheets and profiles – from single parts to production runs for companies in construction, machinery and steel structures. Its modern machine park includes fiber laser cutters, a plasma cutter, CNC press brakes, guillotine shears and band saws for profiles, with production running on multiple shifts.
Challenge:
Requests for quotation arrived by email together with drawings, and quotes were prepared manually in spreadsheets, depending on the experience of individual people. There was no up-to-date view of machine load, sheet metal stock or order status. Production was planned on a whiteboard on the shop floor, and customers regularly called to ask when their order would be ready.
Solution:
- CRM for the sales team: B2B customer database, history of inquiries, quotes and orders
- Quoting module that accounts for material, sheet thickness, cutting length, number of bends and machine time
- Converting an accepted quote into a production order with one click
- Production planning based on the load of each machine and the shift schedule
- Shop-floor terminals – operators report the start and end of every operation
- Sheet and profile inventory with material reservation for orders and offcut tracking
- Automatic customer notifications about order status and readiness for pickup
- Integration with the accounting system – invoices and delivery notes generated from the system
Results:
- Fast, consistent quotes based on uniform calculation rules
- Real-time view of machine park load and realistic lead times
- Full order traceability – from inquiry, through material and machines, to shipping
- Fewer customer calls – order status updates are sent automatically
Process Automation for Photography Studio
Client: Foto.Guru - photo ordering platform
Challenge:
A photography studio needed to automate the process of receiving online orders, photo processing, and customer communication. Manual order management was time-consuming and error-prone.
Solution:
- Built an automated system for receiving orders online
- Integration with payment system and printers
- Automatic email and SMS notifications for customers
- Admin panel for order management
Results:
- 75% - Reduction in order processing time
- 150% - Increase in order volume
- 100% - Elimination of fulfillment errors
- Significant increase in customer satisfaction
Price Monitoring System for E-commerce
Client: PriceWatch - competitor tracking tool
Challenge:
Online stores had to manually check competitor prices, which was impossible at scale. Lack of current data made dynamic pricing management difficult.
Solution:
- Automated competitor website scraping system
- Real-time price analysis and comparison
- Price change notifications
- API for client system integration
Results:
- 24/7 - Monitoring of thousands of products
- Immediate response to competitor price changes
- Margin increase through price optimization
- Savings of hundreds of manual work hours monthly
AI Implementation for Customer Service
Industry: E-commerce / Retail
Challenge:
An e-commerce company received hundreds of inquiries daily. The customer service team couldn't respond to all questions on time, resulting in lost potential customers.
Solution:
- Implemented GPT-4 based AI chatbot
- Integration with knowledge base and order system
- Automatic responses to common questions
- Escalation of complex cases to the team
Results:
- 70% - Automated customer inquiries
- 30 seconds - Response time reduction (from 4 hours)
- 24/7 - Customer service without additional costs
- 25% - Increase in conversion rate
- 3 FTE - Savings in customer service
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